Have a question about placing an order, preparing artwork, or delivery timelines? You’ll find answers to the most common questions below. If you don’t see what you’re looking for, our team is always happy to help—just reach out.
Ordering & Pricing
Are there any additional fees that may apply to my order?
We do not charge extra for setup, personalization, or copy changes. However, additional fees may apply in certain situations:
- Drop Shipping — $2.50 per address (to split shipments)
- Color Fill (clear crystal/glass) — $11 per piece (not charged when required for legibility)
- Additional Imprints — $11 per additional surface
- Dual Process — $11 per piece when combining engraving and color-fuse
- Shipping & Handling — Shipping is not included unless specified; $5/package handling when using your UPS/FedEx account
- Artwork / 3D Modeling — Quoted case-by-case if files are not engraving-ready
If you’re unsure, feel free to reach out—we’re happy to clarify.
Is there an additional charge for engraving or personalization?
No. Engraving is included in the prices shown on our website. If you would like to include a logo or image, artwork fees may apply if we need to convert your files into a format suitable for engraving.
Can I get a quote before placing an order?
Absolutely. Call us at (866) 778-1240 or contact us online, and one of our Awards Consultants will be happy to assist you. We’re available Monday–Friday, 9am–5pm (Mountain Time).
Do you offer discounts?
Yes. Discounts are based on quantity. You’ll find special quantity pricing listed directly on each product page.
Do you have a minimum order requirement?
No. You can order as few or as many pieces as you like.
Can I cancel my order once it’s been placed?
Yes—orders can be canceled as long as proofs have not been approved and production has not started.
- A 15% restocking fee may apply to canceled orders
- Custom items (such as custom-colored art glass or custom-cut shapes) cannot be canceled once in production
Do you offer wholesale pricing?
No. Glassical Designs sells directly to end customers and does not offer wholesale pricing.
I need ideas or suggestions for an award. Can you help?
Of course. Call us at (866) 778-1240 and one of our Awards Consultants will help you find the right solution. We’re available Monday–Friday, 9am–5pm (Mountain Time).
What are the artwork requirements?
Please see our Engraving and Artwork Policy page for full details.
Production & Timing
How long is the usual production time for my order?
We offer quick turnaround times on most products. Our standard production time (once proofs are approved) is approximately 4–6 business days, plus shipping time for most stock crystal and glass items.
Transit time within the continental U.S. typically ranges from 2–4 business days.
Custom items—such as art glass, custom crystal, glass, and acrylic—require additional time:
- Art glass: approximately 2–3 weeks
- Other custom items: quoted on a case-by-case basis depending on complexity and quantity
Please note: once your order ships, delivery timing is subject to the carrier. We are not responsible for shipping delays.
Is there a limit on engraving for each item?
There is no strict limit on the amount of text you can engrave. However, available engraving space varies by item. Our Graphics team will review your layout and advise if adjustments are needed to ensure readability and fit.
What kind of process do you use to engrave your products?
We use a time-tested method called sand-carving for engraving crystal, glass, and marble. This process creates a deep, permanent etch that will not wear off over time.
Sand-carving is guided by digital technology but executed by hand, using fine abrasive particles to achieve consistent depth and detail.
Depending on the material:
- Acrylic and wood products → laser engraved or color fused
- Crystal, glass, and marble → sand-carved
- Some crystal and glass → may include color-fuse printing
Shipping & Delivery
How do you ship orders?
UPS is our preferred shipping carrier, offering Ground, 2nd Day, and Overnight services for domestic shipments. We can also ship using your UPS or FedEx account if you prefer to have charges billed directly. Please note that UPS and FedEx do not ship to PO Boxes.
How are your products packaged?
All products are carefully packaged to prevent damage during shipping. Many of our awards include a presentation box suitable for your ceremony. Please refer to individual product pages for details and images of included packaging.
Do you ship outside of the United States?
Yes, we ship internationally. We may ask you to provide additional formatting details when submitting international addresses to ensure accurate processing through our shipping system.
Who is responsible for duties, taxes, and international fees?
Customers are responsible for any duties, taxes, or fees incurred during international shipping and customs clearance. We are required by law to declare the full value of goods on commercial invoices and cannot adjust or reduce declared values. Duty and tax rates vary by country and are outside our control.
Is your UPS or FedEx rate better than mine?
We are unable to view or compare third-party shipping account rates. We can provide a shipping quote based on our rates, but cannot estimate or compare costs using your carrier account.
What happens if my award is damaged during shipping?
If your order arrives damaged, we will replace the item at no charge, provided we are notified within five (5) business days of delivery. We may request photos of the damaged item and packaging for claims processing. Claims reported after this timeframe may not be eligible for replacement.
Still have questions?
We’re here to help—reach out and our team will get you answers quickly.